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Urgent! MSP Program Manager Job | BayOne Solutions
Title: Program Manager – Vendor & Transition Management (Technology & Managed Services)
Location: Bangalore, KA(Hybrid)
Job Type: Fulltime with BayOne Solutions
Experience: Minimum 8+ years of relevant experience
About the Role
We are seeking a proactive and detail-oriented Program Manager to lead and support large-scale technology transitions involving Managed Service Providers (MSPs) and System Integrators (SIs) .
This role is ideal for a task-driven professional with deep expertise in vendor management, contract governance, transition planning, and global stakeholder coordination .
You will act as the primary liaison between internal technology, procurement, and service delivery teams, ensuring a seamless transition and steady-state handover for our large enterprise customers in the USA technology and engineering space .
Key Responsibilities
Program & Transition Management
Lead end-to-end transition programs for large-scale technology and managed service provider engagements.
Develop and maintain transition plans, milestones, risk registers, and communication plans .
Ensure smooth handover of services , minimizing disruption and aligning with SLAs and contractual obligations.
Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies.
Vendor & Contract Management
Oversee and manage Vendor Management Systems (VMS) such as Fieldglass , ensuring compliance, reporting accuracy, and vendor onboarding/offboarding.
Act as the single point of contact for all vendor performance management , renewals , and governance meetings .
Support contract and SOW management, tracking renewals, expirations, and extensions.
Drive performance reviews, KPI tracking, and corrective action plans for vendor partners.
Stakeholder & Communication Management
Engage directly with USA-based enterprise customers and internal leadership teams to provide status updates, insights, and escalations.
Facilitate cross-functional collaboration between procurement, technology, and delivery teams.
Ensure proactive communication of risks, dependencies, and mitigation strategies.
Process Optimization & Reporting
Drive continuous improvement in vendor and transition processes, focusing on automation, efficiency, and transparency .
Generate and maintain dashboards, transition scorecards, and executive summaries for leadership reporting.
Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.
Required Skills & Qualifications
8+ years of experience in Program Management / Project Coordination / Vendor Management roles within technology, IT services, or engineering industries .
Proven track record managing large-scale transitions or transformations involving Managed Service Providers (MSPs) or System Integrators (SIs) .
Hands-on experience with Vendor Management Systems (preferably SAP Fieldglass , Ariba, or similar).
Strong understanding of contract governance, SLA/KPI management , and procurement processes .
Excellent communication, stakeholder management , and presentation skills (especially with global teams).
Proficiency in MS Project, Excel, PowerPoint , and collaboration tools (JIRA, Smartsheet, or Monday.com preferred).
Ability to operate independently in a fast-paced, matrixed environment and deliver under pressure.
Preferred Qualifications
PMP, PRINCE2, or ITIL certification.
Experience supporting North American enterprise customers in technology or engineering domains.
Exposure to transition governance frameworks and MSP operating models .
Working knowledge of financial tracking , budget forecasting , and vendor invoicing processes .
Key Attributes
Proactive, accountable, and organized — a true task master who drives results.
Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.
Strategic thinker with attention to operational detail.
Passion for process excellence and continuous improvement.
BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required.
Management reserves the right to revise or alter this job description.
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Unlock Your MSP Program Potential: Insight & Career Growth Guide
Real-time MSP Program Jobs Trends in Erode, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for MSP Program in Erode, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2540 jobs in India and 15 jobs in Erode. This comprehensive analysis highlights market share and opportunities for professionals in MSP Program roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BayOne Solutions is currently hiring and seeking a MSP Program Manager to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BayOne Solutions adheres to the cultural norms as outlined by Expertini.
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